• Contact Us FAQ
  • FAQ

Customer Services Hotline

997 Seymour St. Vancouver, BC, Canada V6B 3M1

Customer Inquiry

[email protected]

Before first use, install/charge battery:

AAA battery model:
Properly install the AAA batteries included in the package.
Li-ion battery model:
Please charge 2-3 hours before first use.

We know that the information you share with us is sensitive, and it’s important to us that we honor your trust. Your scale creates a secure, one-to-one connection to your account on a device of your choice to sync your results, which are then backed up to our servers. We don’t allow any third parties access to your data unless required to by law. Check out our privacy policy for more information.